Job Type:
Full Time
Education: B.Sc/ M.Sc/ B.E/ M.E./ B.Com/ M.Com/ BBA/ MBA/B.Tech/ M.Tech/ All Graduates
Skills:
Python, .net, React Native, Django, Javascript, HTML, CSS, Typescript, Communication Skills, Power Bi, Numpy Pandas, Sql, machine learning, Data Analysis, Coimbatore, Data Science, Java, Adobe XD, Figma, php, wordpress, Artificial Intelligence, Excel
Job Title: Call Center Data Analyst
Location: Madambakkam, Chennai, Tamil Nadu
Job Type: Full-time, Permanent, Fresher
Pay: ₹16,713.46 - ₹25,576.91 per month
Shift and Schedule:
- Fixed shift
- Monday to Friday
- Morning shift
Benefits:
- Health insurance
- Paid sick time
- Paid time off
Job Description:
We are looking for a Call Center Data Analyst to join our team and contribute to improving customer service performance. The ideal candidate will analyze call center data, track key quality assurance metrics, and generate insights to predict customer trends. This role involves monitoring KPIs, producing regular analytics reports, and making recommendations for process improvements. You will also assist in recommending QA software and training strategies for the customer support team to enhance service delivery.
Key Responsibilities:
- Analyze call center data to identify trends and generate actionable insights.
- Track and monitor KPIs and quality metrics to improve performance.
- Provide regular analytics reports to upper management.
- Make recommendations for process and policy improvements based on data.
- Suggest call center QA software and training to enhance customer service.
- Develop a strong understanding of products, performance, and functional requirements.
Qualifications:
- Education: Diploma (Preferred)
- Experience: 1 year of total work experience preferred
Supplemental Pay:
- Joining bonus
- Performance bonus
- Yearly bonus
Work Location: In person
