Job Type:
Full Time
Education: B.Sc/ M.Sc/ B.E/ M.E./ B.Com/ M.Com/ BBA/ MBA/B.Tech/ M.Tech/ All Graduates
Skills:
Python, .net, React Native, Django, Javascript, HTML, CSS, Typescript, Communication Skills, Power Bi, Numpy Pandas, Sql, machine learning, Data Analysis, Coimbatore, Data Science, Java, Adobe XD, Figma, php, wordpress, Artificial Intelligence, Excel
Job Title: Quality Analyst (Fresher)
Location: Vaishali Nagar, Jaipur, Rajasthan
Job Type: Full-time, Fresher
Pay: ₹25,405.66 - ₹35,561.75 per month
Shift: Day shift
Benefits:
- Commuter assistance
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Key Responsibilities:
- Monitor and Evaluate Calls: Listen to and assess inbound and outbound calls to evaluate customer interactions for quality, compliance, and accuracy.
- Performance Reporting: Provide feedback and analysis on call quality and agent performance to supervisors and managers.
- Coaching and Development: Offer coaching to agents based on evaluations, focusing on improving communication skills, product knowledge, and customer handling.
- Quality Standards Adherence: Ensure that all customer interactions adhere to company policies, quality standards, and regulatory guidelines.
- Create Reports: Generate reports on call quality metrics, agent performance, and compliance, identifying trends and areas for improvement.
- Identify Trends and Issues: Spot recurring issues in customer calls and escalate for process improvements or training needs.
- Collaboration: Work with cross-functional teams to address quality concerns and implement improvements.
- Training Input: Contribute to refining training materials to ensure agents are equipped to deliver high-quality customer experiences.
- Monitor Customer Satisfaction: Evaluate calls for customer satisfaction and provide feedback on improving interaction outcomes.
- Confidentiality: Ensure all customer information and evaluations are handled confidentially and comply with data privacy regulations.
Qualifications:
- Education: Bachelor's degree (Preferred)
- Experience: 1 year of total work experience (Preferred), 1 year in International voice process (Required)
- Language: Fluent in English (Required)
Work Location: In person
Contact: +91 7357693424
Job Function: Quality Analyst
