Job Title: Technical Specialist
Location: Noida, India
Experience Required: 2.5 - 5 Years
Qualification: B-Tech
Primary Skill: Cloud Services - Platform Engineering
Job Responsibilities:
Design, deploy, and manage Splunk infrastructure.
Develop and maintain Splunk dashboards, queries, and alerts.
Integrate Splunk with various data sources to ensure comprehensive data ingestion.
Collaborate with cross-functional teams to gather requirements and provide Splunk solutions.
Implement and enforce best practices for Splunk data management and retention.
Provide user training and support for Splunk-related activities.
Manage multiple work streams without missing key deadlines.
Comfortable working in Linux/Unix and Windows environments.
Provide support for on-call escalations and perform root cause analysis of issues.
Independently resolve tickets within agreed SLA for volume and time.
Adhere to quality standards, regulatory requirements, and company policies.
Engage in value-adding activities such as updating and managing knowledge base, training freshers, and coaching analysts.
Ensure positive customer experience and CSAT through First Call Resolution and minimizing rejected resolutions or reopened cases.
