About the job
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
Responsibilities Included (not Limited To)
Manage the relationship with global and regional stakeholders
Prepare monthly consolidation of sales reports and produce analyses and insights for month-end updates
Lead the end-to-end annual sales plan forecast process in coordination with business partners
Provide insights and guidance to stakeholders on a range of ad-hoc queries related to performance results
Optimise existing methodologies, models and templates to help produce performance metrics insights for senior leaders to proactively identify opportunities and enable decision making
Bring insight through interpreting business performance trends through the provision of meaningful data and analytics.
Work with analytical partners to leverage best practices in reporting and metric design to drive business effectiveness
Required Skills
Ability to develop networks with stakeholder and be relevant
Strong financial and analytical skills, with the ability to manage, manipulate and analyse complex data
Proactive and innovative approach to deliver insights and identify process efficiencies
Strong communication skills, with evidence in the creation of clear and compelling presentations to senior leadership
Commercial awareness, with a good understanding of business needs, levers, concerns, and trends
Excellent time management skills under strict deadlines and quick turnaround requests
Proven experience querying databases, SQL, and working with programming tools, Python.
Strong knowledge of and experience with MS Office packages (Excel, PowerPoint)
Ability to build visualisations that support business decisions beneficial
Complex problem-solving skills, ability to identify and diagnose data issues when they arise
Acute attention to detail
Team player but still able to work independently and on own initiative
Degree level education or equivalent
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
