Analyst-Data Analytics

Job Description

Work Location Options: Hybrid

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to support our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you, with benefits, programs, and flexibility that support you both personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact. Every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, in an environment where everyone is seen, heard, and feels like they belong.

Join Team Amex and let's lead the way together.

Overview of the Business:

US Consumer Services (USCS) is responsible for driving the profitable growth of the American Express US Consumer portfolio by acquiring outstanding new customers and deepening Card Member Engagement and Loyalty through developing differentiated products & partnerships and strengthening our membership services offerings across Travel, Dining, Lifestyle, and Banking.

Our mission is to make Amex membership an indisputable competitive advantage and help each other become better leaders every day. Our strategy is focused on building a strong premium Card business differentiated by Membership, which is brought to life by connecting our Card Members to what they love.

The US Consumer Services organization is currently hiring for an Analyst – New Data Innovation Analytics team within the US Consumer Analytics team, who will drive the development of use cases to enable growth and competitive benchmarking leveraging bureau data, third-party data, and in-house modeling capabilities for the US Consumer portfolio.

Responsibilities:

• Analyze our customer’s engagement on our cards vis-à-vis external cards by tracking and diagnosing Share of Wallet trends to identify pockets and drivers showing signs of disengagement.
• Enhance the Share of Wallet framework to enable holistic and accurate measurement of external revenue leveraging external data.
• Develop insights on generational relevance to identify changing customer preferences and behaviors and collaborate with partners to help optimize our profitability frameworks.
• Partner with internal and external teams to manage industry-level data needs across the enterprise and enable competitive benchmarking of our portfolio.
• Explore new internal and external data sources/capabilities and build use cases from scratch to drive growth.

Qualifications/Requirements:

• Post-Graduation/Graduation from a top-tier college
• 0-1 years of experience in Data analytics
• Self-starter with the ability to drive insights from data, provide action steps, and drive results in a fast-paced environment
• Ability to work effectively in a team environment
• Strong communication and interpersonal skills
• Creative thinker with the ability to learn quickly and navigate through unstructured problems
• Ability to integrate with Cross-Functional Business Partners Worldwide
• Good programming skills are a plus
• Knowledge of SQL, Python is a plus
• Proficiency in MS Office – PowerPoint, Excel

Job Location: Hybrid (Gurgaon)

We support our colleagues and their loved ones with benefits and programs that prioritize their holistic well-being. This includes support for their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.