Application Support Engineer – Entry-Level | Accenture | Bengaluru (0–2 Years)
Job Title: Application Support Engineer
Designation: Advanced Application Engineering Associate
Job Type: Full-time
Experience Required: 0–2 Years
Location: Bengaluru, India
Job ID: ATCI-4817211-S1853030
Primary Skill: Functional Test Planning
Job Summary
Join Accenture as an Application Support Engineer and become part of a high-performing team responsible for maintaining and supporting critical business systems. Ideal for fresh graduates or early professionals, this role offers hands-on experience in software support, testing, and collaboration with cross-functional teams to ensure operational excellence.
Key Responsibilities
Build knowledge of supported systems and provide assistance to team members.
Participate in problem-solving discussions and team knowledge sharing.
Troubleshoot and resolve software-related issues effectively.
Collaborate with other teams to investigate and resolve technical problems.
Conduct root cause analysis for recurring issues and recommend solutions.
Apply software patches, updates, and configurations as needed.
Maintain accurate documentation of troubleshooting steps and resolutions.
Support software testing and QA processes.
Required Skills and Qualifications
Must have: Proficiency in Functional Test Planning.
Solid understanding of software testing methodologies and lifecycle.
Experience in designing and executing test cases.
Familiarity with defect tracking tools like JIRA or Bugzilla.
Analytical mindset with strong problem-solving skills.
Good written and verbal communication.
Educational Qualification: 15 years of full-time education (Bachelor’s degree).
Suitable for freshers and candidates with 0–2 years of experience.
Good-to-Have Skills
Experience with test automation tools (e.g., Selenium, QTP).
Knowledge of scripting languages like Python or Shell scripting.
Familiarity with the ITIL framework or basic service management concepts.
