Application Support Engineer

Accenture

Posted: May 16, 2024 Openings: 10 Experience: 0-2 Salary: Preferred by Company
Education: B.E/B.Tech Location: Mumbai
Job Type: Full Time Skills required: Sql

Job description

Job Description

Project Role: Application Support Engineer

Project Role Description: As software detectives, Application Support Engineers provide dynamic service by identifying and resolving issues within critical business systems.

Must-Have Skills:

Customer Service Operations

Good to Have Skills:

Desktop Transformation

Minimum Experience: 0-2 years

Educational Qualification: 15 years of full-time education

Summary: Application Support Engineers are responsible for identifying and resolving issues within critical business systems. Their daily tasks involve providing dynamic service to customers and ensuring smooth system operations.

Roles & Responsibilities:

Provide technical support to customers, resolving application-related issues.
Collaborate with cross-functional teams to solve complex technical problems.
Ensure smooth application operations and maintain availability.
Create and update technical documentation.
Participate in testing and deployment of new releases.

Professional & Technical Skills: Must-Have Skills:

Strong customer service skills and experience.
Good communication skills.

Good to Have Skills:

Experience in desktop transformation.
Troubleshooting and technical issue resolution experience.
Knowledge of operating systems (Windows, Linux).
Familiarity with databases and SQL queries.
Understanding of ITIL processes.

Additional Information:

0-2 years of experience in customer service operations required.
Ideal candidates will have a strong educational background in computer science or related fields.
Position based in Mumbai office.

Qualification: