Application Tech Support Practitioner

Job description

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support, Good communication skill

Good to have skills :NA
Minimum 0-2 year(s) of experience is required

Educational Qualification :Graduate or Bachelor degree
Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance.
Roles & Responsibilities:

• Provide service desk voice support, interfacing with clients to accurately define and resolve issues.
• Manage service desk operations, ensuring world-class system performance.
• Utilize deep product knowledge to interpret and design resolutions for client issues.
• Collaborate with cross-functional teams to ensure quality and exceptional communication.
• Stay updated with the latest advancements in service desk management and cloud technology. Professional & Technical Skills:
• Must To Have Skills:Service Desk Voice Support, Service Desk Management
• Good To Have Skills:Cloud Technology
• Strong understanding of service desk operations and client issue resolution.
• Experience with cross-functional collaboration and exceptional communication.
• Solid grasp of cloud technology advancements and their impact on service desk management. Additional Information:
• The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
• The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful service desk solutions.
• This position is based at our Gurugram office.QualificationGraduate or Bachelor degree

Role: IT Support - Other

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: B.Tech/B.E. in Any Specialization

PG: Any Postgraduate

About company

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Company Info

Address:Plant 3,Godrej and Boyce Compound LBS Marg, Vikhroli (W) , MUMBAI, Maharashtra, India