Business Analyst (Analytics)
Location: Hyderabad, Telangana, India
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story.
About the Job
The Business Analyst (Analytics) plays a crucial role in enhancing the efficiency and effectiveness of business operations. This position ensures the successful progression of projects and the seamless operationalization of business processes. The role includes facilitating clear communication and alignment between stakeholders through workshops and strong relationship management. By developing comprehensive guides and training materials, the Business Analyst supports both project implementation and end-user engagement, ultimately driving the organization's success.
As a Business Analyst (Analytics), You Will:
- Identify the analysis requirements, coordinate with teams, and finalize the specific requirements.
- Follow up on the progress of work items and communicate with project team members.
- Capture detailed minutes of meetings, organize, and distribute relevant information to appropriate stakeholders.
- Ensure the project team adheres to provided timelines and deliverables.
- Provide status updates on projects, indicate key milestones, and seek guidance from leadership on project decisions.
- Gather, analyze, specify, validate, and document both business and functional requirements of stakeholders, along with customers or business users.
- Gather, scrub, organize, analyze, and present insights from headers or metrics data.
- Analyze, comprehend, and document current processes through participation in and/or facilitating brainstorming sessions, root cause analysis, or other discovery practices with stakeholders.
- Perform analysis of business processes, highlight issues and challenges, and recommend solutions and improvements.
- Develop and implement test plans to ensure successful delivery of projects.
- Communicate plans, actions, risks, and issues with key stakeholders.
- Understand quality assurance requirements, prepare, and publish internal Scorecards for Quality Assurance Analysts and Team Leads.
As a Business Analyst (Analytics), You Have:
- A Degree or Diploma in Science, Engineering, or an MS or MBA in Data Analytics, Computer Applications, or Statistics.
- 1.5 - 3 years of experience in Reporting and Analytics is preferred.
- Experience in managing and building relationships with multiple teams.
- Knowledge of Statistics, Lean Six Sigma, or any other Data Science certification is considered an asset.
- Proficiency in VBA Macros and Report Automation is expected.
- Strong verbal and written communication skills, including presentation skills.
- Sound knowledge of Microsoft Excel and Google Sheets.
- Excellent organization and time management skills.
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.
- Ability to multi-task under high-pressure situations.
- Superior attention to detail with an eye for accuracy.
- Team player with creative problem-solving, analytical, and project management skills.
- Ability to adapt to changing environments and timelines.
