Job Title: Business Process Analyst
Company: BETSOL
Location: Bengaluru, Karnataka, India
Job Type: Full-time
Work Schedule: 5 days/week, 2 rotational weekly offs (not necessarily Saturday/Sunday)
Work Mode: 24x7 environment
Website: www.betsol.com
About BETSOL
BETSOL is a cloud-first digital transformation and data management company operating in over 40 countries.
The company offers award-winning IT services and open-source backup products via Zmanda.
Offices located in Broomfield, Colorado and Bangalore, India.
BETSOL emphasizes employee well-being with benefits such as health insurance, 401K, volunteer programs, and scholarships.
Facilities include fitness center, café, and recreational zones.
BETSOL maintains a Net Promoter Score (NPS) that is 2x the industry average.
Mandatory Skills
Excellent English communication skills (both written and spoken).
Typing speed of at least 35 WPM with 100% accuracy.
Ability to carefully follow written and verbal instructions.
Willingness to work in a 24x7 rotational shift environment.
Desired Skills
Self-motivated with excellent interpersonal skills.
Innovative and proactive with minimal supervision.
Ability to manage time effectively in a fast-paced work setting.
Strong organization skills and deadline orientation.
Capable of handling customer inquiries efficiently.
Key Responsibilities
Follow clearly defined business processes and workflows.
Execute daily tasks as per SOPs and client instructions.
Complete tasks accurately and within given turnaround times.
Ensure all outputs are error-free, accurate, and consistent.
Maintain high attention to detail in all documentation and data-related work.
Update logs/trackers accurately to reflect task progress.
Adhere to SLA timelines and company/client compliance standards.
Meet or exceed assigned productivity and quality benchmarks.
Communicate status updates or task-related concerns with team leads/supervisors.
Report any issues, discrepancies, or delays in a timely manner.
Attend team meetings and required training sessions regularly.
Additional Information
All personal information submitted will be kept confidential as per EEO guidelines.
