Job Title: Consultant – ServiceNow Functional Consultant
Location: Bangalore, India
Experience Required: 4.5 – 8 Years
Employment Type: Full-time
Auto Req ID: 1529925BR
Qualification: B.E. / B.Tech
Primary Skill: Cloud Services – SERVICENOW – FUNCTIONAL CONSULTANT
Job Description (Key Responsibilities)
Experience with ServiceNow development/configuration is mandatory.
Java certification is an added advantage.
Responsible for development, customization, migration, upgrade, and version standardization of ServiceNow.
Configure functionalities as per best process practices.
Integrate ServiceNow with other ITSM tools or 3rd party applications.
Manage user roles, groups, and servers in ServiceNow.
Should have a solution-oriented mindset with a deep understanding of ServiceNow workflows and processes.
Essential Functions & Technical Skills
Strong knowledge of ServiceNow modules:
Service Catalog
Change Management
Incident Management
Problem Management
Asset Management
CMDB
Knowledge Management
Release Management
Configure, administer, and script the ServiceNow ITSM tool.
Develop software to meet customer requirements.
Create workflows and manage data flow using ServiceNow service requests.
Solid background in both development and administration of ServiceNow.
Experience with SOAP/REST API integrations.
Implement ServiceNow Workflow Designs.
Recognize opportunities for process improvement in ITSM implementation.
Manage data feeds and load data into ServiceNow.
Handle task SLAs, breach management, and reassignment cases.
Experience working with Data Sources in ServiceNow.
Basic understanding of Web Services and LDAP/SSO configuration.
Hands-on with:
Field Watcher
CMS (Content Management System)
Email Notifications (priority/weight)
Reports setup in ServiceNow
ServiceNow instance upgrades and plugin activation
ServiceNow Releases
Understanding of implementing processes such as Incident, Problem, Change (IPC) and Project Management.
General Responsibilities
Adhere to quality standards, regulatory requirements, and company policies.
Ensure customer satisfaction and first call resolution (FCR).
Participate in creating business proposals and Service Improvement Plans.
Independently resolve tickets and meet SLA targets.
Provide L3 level support, including incident & problem management.
Add value through:
Updating Knowledge Base
Training and mentoring new joiners
Coaching junior analysts
Participating in recruitment activities
