Job Title: Consultant
Location: Noida
Qualification: B.Tech
Experience Required: 4.5 to 8 Years
Skills Required: Windows
Key Responsibilities:
Adhere to quality standards, regulatory requirements, and company policies.
Ensure a positive customer experience and maintain high CSAT by achieving First Call Resolution (FCR) and minimizing rejected resolutions or reopened cases.
Participate in or contribute to Enterprise Network (EN) business initiatives, including the creation of proposals to drive Service Improvement Plans (SIPs).
Independently resolve tickets and ensure the team meets the agreed SLA targets for ticket volume and resolution time.
Provide support for on-call escalations and deliver L3-level support, including incident and problem management.
Engage in value-added activities, such as:
Updating and managing the knowledge base
