Job Description:
As a Customer Care Executive for the Inbound US Chat Process, specializing in Sales and Upselling, you will be the first point of contact for customers in the United States, providing exceptional customer service while also focusing on driving revenue growth through sales. Your primary role will be to address customer inquiries, provide timely and accurate information about products and services, and engage customers in conversations that promote upselling and cross-selling opportunities.
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Requirements:
Education:
About Us
At eClerx, we partner with some of the world's largest companies, including 50 of the Fortune 500 clients. Our role is to solve complex problems, deliver transformative insights, and help our clients achieve exceptional results. Across all levels, we offer opportunities to build expertise, challenge the status quo, and think innovatively to drive value for our clients.
About the Team
eClerx is a global leader in productized services, combining people, technology, and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success. Since our founding in 2000, we have partnered with leading companies across industries such as financial services, telecommunications, retail, and high-tech. Our innovative solutions help businesses optimize operations, enhance efficiency, and foster growth. With over 18,000 employees worldwide, we are committed to excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerx is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected basis.
