Data Analyst II
Location: Bangalore, India
Work Type: Full-time
Posted: 12 Days Ago
Job Requisition ID: JR-018178
About Solera
Solera is a global leader in data and software services, driving transformation across the entire vehicle lifecycle into a connected digital experience. With over 300 million digital transactions annually and 235,000+ customers across 90+ countries, Solera is committed to innovation and cutting-edge automation. Our team of 6,500 professionals is focused on delivering intelligent insights, seamless integrations, and transformative results.
Role Overview
The Data Analyst II will play a pivotal role in data quality, operations, and integration support for both internal teams and existing clients. This role requires excellent troubleshooting capabilities, SQL proficiency, and a passion for solving data-related issues.
What You’ll Do
Handle critical data issues with urgency, ensuring prompt resolution and minimal disruption.
Troubleshoot and resolve SQL Server-related data issues reported by internal teams and customers post-dealership implementation.
Coordinate with external vendors for setup and troubleshooting of software integrations.
Create, modify, and debug SQL Server DTS packages, SSIS packages, and stored procedures.
Convert, cleanse, and manipulate large datasets across SQL Server (2000 to 2012) and Microsoft Excel.
Deliver exceptional customer service and maintain a high level of satisfaction.
Communicate professionally through email, phone, instant messaging, and other internal tools.
Collaborate with internal departments to resolve customer concerns effectively.
Manage multiple support issues simultaneously while ensuring individual customer satisfaction.
Continuously learn the DealerSocket platform and related integrations to enhance resolution speed and quality.
Participate in leadership reviews and development planning to progress your career within the company.
What You’ll Bring
Strong analytical mindset and advanced problem-solving skills.
Commitment to providing a superior customer experience.
Excellent verbal and written communication abilities.
Knowledge of ticketing tools; Salesforce ticketing experience is a plus.
Demonstrated customer service excellence and a positive, can-do attitude.
Passion for technology and data-driven solutions.
Proven ability to manage and prioritize multiple tasks in a fast-paced environment.
Ability to meet Service Level Agreements (SLAs) and critical deadlines consistently.
Strong interpersonal skills and a team-oriented approach.
Minimum of 3+ years of experience in data analytics or a related role.
