Job Type:
Full Time
Education: B.Com/ BBA/ MBA/ M.Com/ B.Sc/ M.Sc/ B.Tech/ M.Tech/ BE/ ME and All Graduats
Skills:
Python, .net, React Native, Django, Javascript, HTML, CSS, Typescript, Communication Skills, Power Bi, Numpy Pandas, Sql, machine learning, Data Analysis, Coimbatore, Data Science, Java, Adobe XD, Figma, php, wordpress, Artificial Intelligence, Excel
Data and Analytics Support Engineer
Company: Norstella
Location: Remote, Gurugram, India
Date Posted: Mar 6, 2025
Employment Type: Full Time
Job ID: R-395
About Norstella
At Norstella, our mission is to help clients bring life-saving therapies to market quicker and help patients in need. Founded in 2022, with history dating back to 1939, Norstella unites best-in-class brands to help clients navigate complexities in the drug development life cycle. Our market-leading brands include:
- Citeline – Accelerates the drug development cycle.
- Evaluate – Brings the right drugs to market.
- MMIT – Identifies barriers to patient access.
- Panalgo – Turns data into insight faster.
- The Dedham Group – Provides strategic insights for specialty therapeutics.
Norstella has a global footprint, delivering world-class solutions across the USA, UK, The Netherlands, Japan, China, and India.
Job Description
We are looking for a Data and Analytics Support Engineer to join our expanding data team. The role involves providing support through incident, problem, and service request management while ensuring seamless interaction between teams for data processing and issue resolution.
Key Duties and Responsibilities:
- Providing support via ServiceNow, email, or Teams chat.
- Identifying and prioritizing critical issues based on business requirements.
- Coordinating with teams to deliver and process data in response to inquiries.
- Triaging new issues and providing necessary information to development teams.
- Logging and documenting issues, assigning them for development when necessary.
- Performing automated data quality checks and reporting issues.
- Managing analytical data assets in databases, data warehouses, and BI applications.
- Monitoring and administering Power BI and Tableau applications.
- Supporting end users with data and analytics queries, conducting demos, and providing training.
- Assisting Data Hub & Spoke teams in company-wide projects.
Key Requirements:
- Fluency in written and spoken English.
- Experience with SQL databases, writing queries, Python programming, and AWS cloud deployment.
- Knowledge of Snowflake SQL, Tableau, and Power BI is a must.
- Experience with data management lifecycles (collection, cataloging, ETL design, database management).
- Ability to work independently and meet demanding deadlines.
- Strong enthusiasm, positive attitude, and multitasking ability.
- Proven track record of reliability and strong communication skills.
- Customer relationship management experience.
- Ability to work in a 24x7 support model.
Our Guiding Principles for Success at Norstella:
- Bold, Passionate, Mission-First – Focused on our mission to smooth access to life-saving therapies.
- Integrity, Truth, Reality – Honesty in goals and metrics to achieve realistic outcomes.
- Kindness, Empathy, Grace – Encouraging open communication and collaboration.
- Resilience, Mettle, Perseverance – Overcoming challenges with a strong mindset.
- Humility, Gratitude, Learning – Emphasizing continuous learning and growth.
Benefits:
- Health Insurance
- Provident Fund
- Reimbursement of Certification Expenses
- Gratuity
- 24x7 Health Desk
Norstella is an equal opportunities employer and values diversity.
