About the job
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities
Co-ordinate with the team to support 24*7 operations
Subject Matter Expert for Day to Day Operations, Process and ticket queue management
Perform team management along with managing process and operational escalations
Leverage latest technologies and analyze large volumes of data to solve complex problems facing health care industry
Develop, test, and support new and preexisting programs related to data interfaces
Support operations by identifying, researching and resolving performance and production issues
Participate in War Room activities to monitor status and coordinate with multiple groups to address production performance concerns, mitigate client risks and communicate status
Work with engineering teams to build tools/features necessary for production operations
Build and improve standard operation procedures and troubleshooting documents
Report on metrics to surface meaningful results and identify areas for efficiency gain
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications
Bachelor/master’s degree in computer science or Information Technology or equivalent work experience
2+ years of experience with UNIX Shell Scripting
2+ years of experience working with Production Operations processes and team
2+ years of experience working with server-side Administration with OS flavors such as Redhat or CentOS
1+ years of experience in RDBMS like Oracle and writing queries in SQL and Pl/SQL, Postgres
Experience in understanding performance metrics and developing them to measure progress against KPI
Ability to develop and manage multiple projects with minimal direction and supervision
Preferred Qualifications
Experience delegating tasks, providing timely feedback to team to accomplish a task or solve a problem
Experience in scripting languages like PERL, Bash or Python
Experience with Continuous Integration (CI) tools, Jenkins or Bamboo
Familiarity with Cloud Based Technology, Spark and Scala concepts
Experience working in an agile environment
Insurance or healthcare industry experience
Comfortable working in a rapidly changing environment where documentation for job execution aren’t yet fully fleshed out
Experience working across teams and proven track record in solution focused problem-solving skills
Knowledgeable in building and/or leveraging operational reliability metrics to understand the health of the production support process
An eye for improving technical and business processes with proven experience creating standard operating procedures and other technical process documentation
Soft Skills
Highly organized with solid analytical skills and excellent attention to details.
Excellent time management and problems solving skills and capacity to lead diverse talent, work cross-functionally and build consensus on difficult issues
Flexible to adjust to evolving business needs with ability to understand objectives and communicate with non-technical partners
Solid organization skills, very detail oriented, with careful attention to work processes
Takes ownership of responsibilities and follows through hand-offs to other groups
Enjoys a fast-paced environment and the opportunity to learn new skills
High-performing, motivated and goal-driven
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
