Graduate Trainee – Associate Production Support Engineer | PayU | Gurgaon, India
Location: Gurgaon, India
Experience Level: Freshers (Graduated in 2023/2024)
Job Type: Full-Time | Entry-Level | On-Site
Industry: Fintech | Production Support | IT Services
Company: PayU (a Prosus Group Company)
Job Summary
Kickstart your career with PayU as a Graduate Trainee – Associate Production Support Engineer. This is a high-impact, entry-level opportunity to join a dynamic team that ensures seamless production system performance, resolves critical issues, and maintains system availability across web and mobile platforms.
If you have a knack for debugging, enjoy working on real-time systems, and are skilled in SQL, Linux, and scripting, this role is a great launchpad for your technology career.
About the Team
A highly skilled and collaborative team managing end-to-end production support.
Works closely with DevOps, Infrastructure, and Application Support teams to ensure platform performance.
Committed to providing best-in-class service availability through innovation, agility, and accountability.
Key Responsibilities
Provide L2/L3 production support by troubleshooting, diagnosing, and resolving live system issues.
Continuously monitor production systems and respond proactively to incidents.
Analyze data using SQL queries to identify and fix issues related to databases such as MySQL and MongoDB.
Ensure data integrity and smooth user experience by managing disruptions effectively.
Work with development and QA teams to understand, debug, and improve applications.
Handle technical concerns raised by users and ensure minimum downtime.
Eligibility Criteria
Must have completed graduation in 2023 or 2024 from a Tier 2 or Tier 3 engineering college.
Bachelor’s degree in Computer Science, Information Technology, or related field.
Required Skills
Knowledge of at least one programming/scripting language: Java, Python, PHP, Shell Scripting, Node.js, or JavaScript.
Understanding of UNIX/Linux environments and command-line tools.
Strong ability to write and execute basic SQL queries for debugging.
Familiarity with databases like MySQL, SQL, or MongoDB.
Strong analytical, logical thinking, and debugging skills.
Ability to work with web and mobile application environments.
A curious, detail-oriented mindset with a quick learning ability.
What We Offer
A positive, outcome-driven work environment.
Exposure to cutting-edge production systems in a high-scale fintech company.
A constantly evolving, agile workplace with opportunities for learning and growth.
An inclusive culture that embraces diverse voices and encourages innovation.
Access to over 5000+ training courses from top platforms like Harvard, Coursera, and Udacity.
About PayU
PayU, backed by global investor Prosus, is one of India’s top digital financial service providers. As an RBI-regulated fintech, it powers more than 5 lakh+ businesses with advanced payment gateway solutions. PayU offers 150+ payment methods, including credit/debit cards, net banking, UPI, pay-later, cardless EMIs, and more. Our mission is to build a complete digital financial services platform that serves both tapped and untapped markets across India.
