Job Summary
As we continue to grow, Medpace is seeking a dedicated and skilled individual to join our IT Support department. This role is crucial in ensuring that our IT infrastructure operates smoothly and that our team members receive timely and effective support.
Responsibilities
- Account Administration: Manage user accounts for network, email, and other applications.
- End-User Support: Provide technical support for Medpace IT equipment and software, including computers, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, and environment monitoring systems.
- Technical Troubleshooting: Identify, research, and resolve technical issues related to IT equipment and software applications.
- Issue Response: Handle IT tickets, phone calls, emails, and support requests.
- Problem Documentation: Track, document, and monitor issues to ensure timely resolution.
- Team Collaboration: Communicate and collaborate with regional and global IT team members to address and advance IT-related matters.
Qualifications
- Language Skills: Fluent in English, both written and verbal.
- Education: Associate’s degree in Computer Science or Information Technology.
- Experience: At least 1 year of experience in a help desk or IT support role.
- Technical Skills: Experience with Exchange Server Tools, Office 365, and other cloud-based applications is a plus.
Medpace Overview
Medpace is a full-service clinical contract research organization (CRO) that provides Phase I-IV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through a scientific and disciplined approach. Headquartered in Cincinnati, Ohio, we employ more than 5,000 people across nearly 40 countries, leveraging local regulatory and therapeutic expertise across various major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral, and anti-infective.
Why Medpace?
People. Purpose. Passion. Make a difference tomorrow—join us today. Our work over the past 30+ years has positively impacted countless patients and families facing a wide range of diseases. The work we do today will continue to improve the lives of people living with illness and disease in the future.
Medpace Perks
- Hybrid Work Options: Available based on position and level.
- Competitive PTO Packages: Generous paid time off.
- Employee Events: Company-sponsored appreciation events.
- Health and Wellness: Initiatives to support employee well-being.
- Flexible Schedule: Flexible work arrangements.
- Compensation and Benefits: Competitive package with structured career growth opportunities.
Awards
- Forbes Recognition: Named one of America's Most Successful Midsize Companies in 2021, 2022, 2023, and 2024.
- CRO Leadership Awards: Continuously honored with CRO Leadership Awards from Life Science Leader magazine for expertise, quality, capabilities, reliability, and compatibility.
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