M2 Senior Manager – FinOps | PayU | Gurgaon, India
Location: Gurgaon, IN
Experience: 10+ Years | FinOps, Escrow & Nodal Operations, Reconciliation, Compliance
Job Type: Full-Time | Senior Management
Industry: Fintech, Financial Services
Company: PayU
About the Team
The Finance Operations (Fin-Ops) team at PayU consists of ~40 professionals located across Mumbai and Gurgaon. They manage Escrow and Nodal Operations, including merchant settlement, reconciliation, refunds, reporting, and audits. With over 50% of the team having 4+ years of tenure at PayU, the team brings deep operational expertise and stability.
About the Role
As Senior Manager – FinOps, you will lead and drive the strategic and operational execution of financial operations across Escrow, Nodal, and Sponsor Bank accounts. You will ensure regulatory compliance, service delivery excellence, automation, process reengineering, and team leadership.
Key Responsibilities
Manage daily financial operations including 3-way funds reconciliation, merchant settlements, refunds, and bank remittances across platforms.
Develop and monitor KPIs and SLAs, maintaining regular cadence with internal and external teams.
Ensure the team’s goals are clearly defined, measurable, and aligned with business outcomes.
Collaborate with product teams to integrate product changes into operational workflows, including risk and compliance analysis.
Redesign processes for new business verticals in partnership with tech, business, and product teams.
Oversee internal and external audits related to FinOps.
Manage multiple stakeholders including Risk Ops, Banks, Onboarding, Account Managers, Product, Engineering, and Support teams.
Lead incident management by conducting RCA (Root Cause Analysis) for reconciliation or settlement issues, and share reports with Risk and IC teams.
Ensure RBI-compliant filing of all operational returns related to Payment Aggregator/Payment Gateway (PA/PG) regulations.
Drive efficiency, cost control, automation, and platform unification initiatives.
Stay updated with payment aggregator trends, regulations, and industry best practices.
Requirements
Post-graduate in Finance/Accounts with 10+ years of experience, including at least 5 years in the Payments or Fintech sector.
Deep understanding of RBI guidelines related to Payment Aggregators, PPI, and BBPS.
Proven ability to analyze high-volume data to derive meaningful insights and actionables.
Track record in optimization, efficiency, and process re-engineering.
Expertise in financial and regulatory reporting.
Strong communication, stakeholder management, and coordination skills.
Experience managing large teams (10+ members) including team leads.
Demonstrated leadership during high-pressure situations with quick, smart problem-solving.
Collaborative, forward-thinking mindset and passion for building high-performing teams.
What We Offer
A dynamic, solution-focused workplace culture.
Exposure to continuous innovation in a high-growth, evolving fintech landscape.
An inclusive environment where diverse perspectives shape key decisions.
Opportunity to work on large-scale projects impacting millions.
Access to 5000+ premium online courses (Harvard, Coursera, Udacity, etc.) for professional development.
About PayU
PayU is a leading digital financial services provider and part of Prosus, one of the world’s largest tech investors. Operating in 18+ growth markets, PayU offers digital payment, lending, and banking solutions to individuals and businesses, especially in underserved segments. In India, PayU powers digital transactions for over 500,000+ businesses, including top enterprises and SMEs.
Learn more: www.payu.com
