Job Type:
Full Time
Education: B.Sc/ M.Sc/ B.E/ M.E./ B.Com/ M.Com/ BBA/ MBA/B.Tech/ M.Tech/ All Graduates
Skills:
Python, .net, React Native, Django, Javascript, HTML, CSS, Typescript, Communication Skills, Power Bi, Numpy Pandas, Sql, machine learning, Data Analysis, Coimbatore, Data Science, Java, Adobe XD, Figma, php, wordpress, Artificial Intelligence, Excel
Job Title: Microsoft 365 L2 Support
Location: [Location not mentioned]
Job Type: Full-time
Job Description:
We are looking for an experienced professional to provide Level 2 support for Microsoft 365 and related services. As part of the team, you will be responsible for resolving incidents, managing service requests, and ensuring the smooth operation of Microsoft 365 environments. This role requires excellent troubleshooting skills, the ability to analyze complex issues, and strong communication skills.
Responsibilities:
- Support day-to-day operations of Microsoft 365, ensuring timely and effective issue resolution.
- Handle service tickets within agreed Service Level Agreements (SLAs) and maintain high resolution quality.
- Provide support for key Microsoft 365 services including Mail flow, Spam Control/Filtering, Security and Compliance (Auditing, Retention, Data Loss Prevention).
- Manage SharePoint Online & OneDrive, including permissions, access control, and guest access.
- Troubleshoot Microsoft Teams-related issues and support end users.
- Coordinate with other teams to resolve issues quickly and efficiently.
- Update the knowledge base and document solutions for future reference.
- Manage and support Office 365 mailboxes, groups, etc.
- Collaborate with vendors as needed to ensure efficient issue resolution.
Technical Skills:
- Minimum of 3-4 years of experience working with Microsoft 365 in a large client environment.
- Strong troubleshooting and analytical skills.
- Solid understanding of Identity management and application integration.
- Experience in a Hybrid setup is a plus.
Process Skills:
- Willingness to work in a 24x7 operational environment.
- Proficient in Incident Management and Change Management (Planning & Execution).
- Experience in handling on-call escalations.
- Ensure timely ticket resolution while adhering to SLA requirements.
- Compliance with process adherence and security standards.
- Root cause analysis and problem management.
- Knowledge sharing and documentation, including updating the knowledge base.
Qualification:
- Bachelor’s degree in Technology (B-Tech or equivalent).
Position Count: 1
Primary Skills:
- Unified Messaging & Collaboration (O365)
