Job Title: Product Analyst – Conversational AI Solutions
Company: White Mastery Systems
Location: Chennai, Tamil Nadu
Pay Range: ₹25,000 – ₹30,000 per month
Job Type: Permanent
Work Schedule: Day Shift
Work Mode: In-person
Application: Send resumes to hr@whitemastery.com
Role Overview
Support the delivery, performance optimization, and continuous improvement of AI-powered voicebot and chatbot solutions.
Analyze user interactions, detect usage trends, and influence product decisions.
Work across domains such as Real Estate, Telecom, Hospitality, Healthcare, and Logistics.
Collaborate across data, product, and customer experience teams to enhance the impact of conversational AI products.
Key Responsibilities
Product Performance Analysis
Analyze bot data across platforms like WhatsApp, Web, and IVR to identify pain points.
Monitor metrics such as containment rate, engagement rate, NLU accuracy, and user satisfaction.
Create dashboards and reports that provide actionable insights for internal teams and clients.
User Behavior & Feedback Insights
Analyze user intent, drop-offs, and escalation triggers in bot conversations.
Gather and synthesize client feedback to support product improvement.
Collaborate with AI trainers to improve NLP models and intent recognition.
Cross-functional Collaboration
Work with product managers, engineers, and designers to enhance user experience.
Coordinate with customer success and delivery teams to manage feature requests and optimize performance.
Support Implementation & Testing
Assist in testing and validating new features and workflows before release.
Ensure product releases meet quality benchmarks and align with business goals.
Client & Stakeholder Reporting
Assist with client onboarding by providing insights and ROI projections.
Provide regular performance and adoption reports to clients.
Required Skills & Qualifications
1–3 years of experience in product analytics, business/data analysis (preferably in SaaS or AI-based solutions).
Proficiency in Excel, SQL, Google Analytics, Mixpanel, or similar analytical tools.
Solid understanding of conversational AI, user journey mapping, and performance metrics.
Strong communication and storytelling skills to present data clearly and effectively.
Bonus: Experience with chatbot platforms like Dialogflow or Rasa, and visualization tools like Tableau, Power BI, or Looker.
Additional Benefits
Performance bonus available.
Opportunity to work in a high-impact domain and cross-functional team.
