Job Summary
We are looking for a skilled Systems Engineer with 2 to 5 years of experience to join our dynamic team. The ideal candidate will have a solid background in Service Desk operations and User Access Management (UAM), with a strong focus on enhancing IT infrastructure. Experience in the Medical Devices sector is a plus. In this role, you will be responsible for managing and optimizing our service desk operations to ensure efficient user support and system security.
Responsibilities
- Oversee daily service desk operations to ensure timely and effective resolution of user issues.
- Provide technical support and troubleshooting for service desk-related problems.
- Implement and manage UAM protocols to ensure system security and integrity.
- Collaborate with IT teams to integrate service desk solutions with the broader IT infrastructure.
- Develop and maintain comprehensive documentation for service desk procedures and UAM protocols.
- Monitor performance metrics for the service desk and implement improvements as necessary.
- Train and mentor junior staff on best practices for service desk operations and UAM.
- Ensure compliance with company policies and industry regulations in all service desk activities.
- Conduct regular audits of user access permissions to identify and mitigate security risks.
- Lead initiatives to enhance the efficiency and effectiveness of the service desk.
- Provide feedback to management on service desk performance and potential areas for improvement.
- Stay informed about the latest trends and technologies in service desk management and UAM.
- Coordinate with external vendors and service providers to ensure optimal performance of the service desk.
Qualifications
- Strong experience in Service Desk operations with hands-on expertise.
- Proficiency in User Access Management (UAM) protocols and practices.
- Skilled in troubleshooting and resolving technical issues related to service desks.
- Experience in developing and maintaining service desk documentation.
- Strong analytical skills to monitor and improve service desk performance.
- Excellent communication skills for training and mentoring junior staff.
- Ability to collaborate effectively with other IT teams.
- Knowledge of industry regulations and compliance requirements.
- Experience in conducting security audits and managing access permissions.
Certifications Required
- ITIL Foundation Certification
- CompTIA Security+
- Certified Service Desk Manager (CSDM)
About Cognizant
Cognizant (Nasdaq-100: CTSH) is a leading global professional services company, helping organizations modernize technology, reimagine processes, and transform experiences to stay ahead in a rapidly changing world. We are committed to fostering an inclusive and innovative environment where you can build a rewarding career.
Our Commitment to Diversity and Inclusion
Cognizant is an equal opportunity employer that values diversity, equity, and inclusion. We are dedicated to creating a workplace where everyone feels valued and respected. Your application and candidacy will be considered regardless of race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic.
Accommodations
If you require reasonable accommodations to search for a job or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer
Compensation details are accurate as of the posting date and are subject to change. Candidates may need to attend interviews in person or via video conference and may be asked to present a current state or government-issued ID during the interview process.
