Job Title: Quality Analyst
Location: Sinhasa IT Park, Indore
Salary: Up to 4.5 LPA
Experience: BPO & Sales (Voice & Chat Process)
Fluent Communication Skills Required
Educational Qualification: Graduate
Job Overview:
PolicyX.com is hiring a Quality Analyst to work from our office in Indore. In this role, the Quality Analyst will be responsible for assessing and monitoring the quality of products or services, ensuring they meet organizational and industry standards. This position involves:
Call Auditing: Reviewing and assessing calls to ensure they meet quality standards.
Performance Analysis: Inspecting and analyzing performance data to identify areas for improvement.
Collaboration: Working with cross-functional teams to ensure quality standards are maintained.
Customer Satisfaction: Ensuring the final output meets or exceeds customer expectations.
Key Responsibilities:
Conducting quality audits on voice and chat interactions.
Analyzing performance data to identify trends and areas for improvement.
Collaborating with various teams to implement quality improvements.
Ensuring that products/services meet the required quality standards and customer expectations.
Providing feedback to teams for improvement and monitoring the effectiveness of corrective actions.
Key Requirements:
Experience as a Quality Analyst in BPO & Sales (Voice & Chat Process).
Strong communication skills, both written and verbal.
Graduate degree (any field).
Ability to analyze data and identify improvement opportunities.
How to Apply:
Interested candidates can share their resumes via email to deeksha.bhoyle@policyx.com or via WhatsApp at 8643065491.
