Salesforce Business Analyst
Location: Hyderabad
Type: Full Time
Job Requisition ID: JR-018013
About Solera
Solera is a global leader in data and software services, committed to digitizing and optimizing every stage of the vehicle lifecycle. With over 6,500 employees, the company handles more than 300 million transactions annually in 90+ countries. Solera is known for its innovation, automation, and cognitive solutions that protect key assets like vehicles, homes, and digital identities.
The Role
This position combines Salesforce System Administration and Business Analysis responsibilities. The role focuses on resolving user issues, implementing configuration changes, and analyzing enhancement requests to improve the Salesforce platform’s effectiveness. You'll be working closely with internal stakeholders and end-users to ensure clear, compliant, and scalable implementations.
What You’ll Do
Provide first-level support for Salesforce.com, assisting internal users and resolving issues.
Perform Salesforce system administration tasks such as user provisioning, flow updates, and managing picklists.
Conduct Salesforce/CRM business analysis activities.
Collaborate closely with users and business stakeholders to fully understand, analyze, and document requirements and processes.
Create functional documentation to support system changes and enhancements.
Ensure all changes and processes comply with SOX audit standards and internal policies.
What You’ll Bring
Bachelor’s degree with a technical background.
Minimum of 2 years’ experience as a Salesforce System Administrator working with Lightning UI.
Minimum of 2 years’ experience as a Salesforce Business Analyst.
Preferred certifications: Salesforce Administrator, Advanced Administrator, and Platform App Builder.
Strong functional and system knowledge of Sales Cloud, CPQ, and Service Cloud, especially configuration.
High attention to detail when implementing Salesforce changes and adherence to change management policies.
Ability to write clear documentation for business requirements and processes.
Analytical skills to evaluate and resolve technical and business problems related to Salesforce.
A user-centric mindset and willingness to ensure stakeholder satisfaction.
Strong organizational skills with the ability to prioritize tasks based on business urgency.
Clear written and verbal communication skills.
Fluency in spoken and written English.
