Senior Product Manager – Merchant Management | B2B | Payments | Fintech | PayU
Location: Gurgaon, India
Experience Level: 5–7 Years
Industry: Fintech | SaaS | Digital Payments
Job Type: Full-Time | Senior PM Role
Company: PayU (a Prosus Group Company)
About the Team
The Merchant Experience Team at PayU is at the forefront of building holistic, scalable, and intuitive experiences for our merchant partners. This team is responsible for managing every touchpoint in the merchant lifecycle—from onboarding to engagement, retention, and upsell/cross-sell—ensuring seamless, delightful interactions across our suite of payment solutions.
About the Role
We’re seeking an experienced and strategic Senior Product Manager – Merchant Management to lead the end-to-end product roadmap that elevates how merchants interact with PayU. You’ll drive innovation, identify experience gaps, collaborate cross-functionally, and own measurable impact on core merchant metrics such as activation, retention, success rates, reconciliation, and reporting.
Key Responsibilities
Own and deliver the complete product roadmap to improve the merchant journey and platform usability.
Analyze product usage data to identify friction points and build roadmap items to improve core KPIs.
Enhance the developer, merchant, and payer experiences via thoughtful product flows and interfaces.
Solve for key operational metrics including TAT (Turnaround Time), reconciliation accuracy, success rate improvements, etc.
Build world-class onboarding, self-service, and support tools in collaboration with Engineering and Design.
Collaborate across Marketing, Business, Sales, Support, and Data Science teams to ensure alignment and adoption.
Conduct in-depth market research, competitor analysis, and positioning to develop differentiating features.
Champion a data-first culture, democratizing product success metrics across teams and dashboards.
Lead cross-functional go-to-market plans and be a merchant-first thinker in every decision.
"Own the outcome" — measure what matters, iterate continuously, and prioritize impact.
Requirements
5–7 years of experience in product management; minimum 3+ years building B2B or merchant-facing UX.
Demonstrated ownership of scalable, mission-critical product flows in fintech or SaaS businesses.
Strong stakeholder collaboration experience across Sales, Engineering, Customer Success, and Support.
Hands-on experience with analytics tools like Google Analytics, Amplitude, or Mixpanel.
Expertise in responsive UX, self-serve flows, and web/mobile product development.
Experience with merchant dashboards, payouts, onboarding, or reconciliation is highly desirable.
Excellent communication, planning, and documentation skills.
Bachelor’s in Computer Science/Engineering or related; MBA is a plus.
Working knowledge of the payments industry and familiarity with APIs, integrations, and success metrics.
What We Offer
A positive, impact-driven workplace where innovation is celebrated.
Freedom to experiment and build at scale in a high-growth fintech environment.
Access to over 5000+ world-class courses from Coursera, Harvard, Udacity & more.
A global platform to learn, lead, and create a lasting impact in a high-ownership role.
An inclusive, flexible, and empowering environment driven by a diverse team.
Opportunity to shape merchant experiences for over 5 lakh+ Indian businesses.
About PayU
PayU is India’s leading digital financial services platform backed by Prosus, enabling businesses to accept and manage payments effortlessly. We offer seamless payment gateway integrations with 150+ payment methods and serve both large enterprises and SMBs. With innovative solutions across EMIs, Pay-Later, UPI, and cardless credit, we empower e-commerce brands with industry-best success rates and user experience.
Learn more: 🌐 www.payu.com
Diversity & Inclusion
At PayU, we believe diversity is our strength. We foster a culture of inclusion, fairness, and zero tolerance for prejudice or discrimination. Our work environment supports open dialogue, accessibility, and success for everyone—regardless of gender, race, religion, or identity.
