Job Type:
Full Time
Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences
Skills:
Python, .net, React Native, Django, Javascript, HTML, CSS, Typescript, Communication Skills, Power Bi, Numpy Pandas, Sql, machine learning, Data Analysis, Coimbatore, Data Science, Java, Adobe XD, Figma, php, wordpress, Artificial Intelligence, Excel
Job Title: Senior Specialist - Citrix Support
Location: Chennai, India
Experience: 2.5 - 5 years
Job Type: Full-time
Job Description:
We are seeking a skilled Senior Specialist in Citrix support with extensive experience in Citrix XenApp, VDI, and troubleshooting across a variety of Citrix components. This role involves engineering, maintaining, and supporting large-scale Citrix environments, ensuring stability, reliability, and optimal performance. The ideal candidate will have 10+ years of experience in Citrix services, excellent communication skills, and a passion for problem-solving.
Responsibilities:
- Provide Citrix support and resolve end-user issues effectively.
- Troubleshoot Citrix XenApp (versions 4.x, 6.x, 7.x), StoreFront, and other Citrix components.
- Handle problem management calls, identify issues, and perform root cause analysis.
- Configure Citrix EdgeSight and analyze reports.
- Manage large Citrix farms with 2000+ concurrent users, running on VMware.
- Handle Citrix printing, third-party printing products, and App-V/AppSense integrations.
- Support and manage Citrix Provisioning Services and VDI infrastructure.
- Contribute to continuous improvement through knowledge management and training of freshers.
- Ensure positive customer experience, including First Call Resolution (FCR) and minimal case reopens.
- Assist in the planning and integration of new technology, providing technical guidance on current and emerging tools.
Qualifications:
- 10+ years of experience with Citrix technologies, including Citrix XenApp, StoreFront, EdgeSight, and others.
- Strong experience with Active Directory, GPO, and TS/RDS in Citrix environments.
- ITIL certification and practical experience in Incident, Service Requests, Change, and Problem Management.
- Ability to handle escalations, perform root cause analysis, and meet SLAs.
- Knowledge in Application Streaming, AppSense, and packaging.
- Experience managing large Citrix farms (2000+ concurrent users).
- Valid passport and willingness to travel frequently within and outside India.
Additional Skills:
- Good communication and interpersonal skills.
- Knowledge of VMware and Microsoft Technologies related to Citrix environments.
- Ability to work in a fast-paced, dynamic environment.
Application Process:
If you meet the qualifications and are ready to contribute to a leading IT environment, apply now.
