Servicenow Csm Developer

Role: ServiceNow CSM Developer

Location: Chennai/Indore/Pune

Experience: 4+ Years

Key Skills: CSM, ITSM, ServiceNow Development

What Your Role Will Look Like:

• Define, guide, and support the execution of technical governance processes.
• Help develop standards and practices for maintaining the ServiceNow architecture model.
• Assist in developing standards and practices for maintaining the health of the ServiceNow platform.
• Support the design and implementation of a platform operating model to achieve desired outcomes and foster end-user adoption.
• Provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.
• Guide ServiceNow platform design, including considerations for integration and performance.
• Assess architecture and solution designs to support objectives, including alignment with ServiceNow implementation best practices.
• Offer guidance on prototyping and accelerating time from design to deployment.
• Provide technical guidance in platform development and platform-wide solutions.
• Advise on configuration and coding standards.
• Support remediation of configurations not aligned to ServiceNow best practices.
• Assess instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow HealthScan.

Why You Will Love This Role:

• Competitive package.
• Open workspace with smart and pragmatic team members.
• Ever-growing opportunities for professional and personal growth.
• Be part of a learning culture that values teamwork, collaboration, diversity, and excellence.
• Rewarding environment that encourages compassion, openness, and ownership.

We Would Like You to Bring Along:

• ServiceNow HR, CSM, and ITIL Foundation certification.
• Experience establishing an enterprise-wide technical architecture and implementation strategy for long-term success.
• Ability to drive standardization and best practice platform management, focusing on value delivery.
• Experience instituting technical governance to optimize platform performance and minimize long-term technical risk.
• Ability to enable rapid upgrades to new features and innovation that drive new value.
• Experience building a platform team focused on delivering value and innovation.
• Mandatory ServiceNow System Administration Certification.
• ITIL Foundation Certification is a plus or can be obtained before joining.
• Implementation Specialist certification is a plus.
• Experience with ITOM (CMDB, Discovery, Service Mapping), ITBM (Project Portfolio Management, Release Management, Agile), HRSD (HR Service Delivery) and Finance, and GRC (Governance, Risk, and Compliance).
• Mandatory experience with CSM (Customer Service Management module).
• Experience with ITSM (Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog).
• Proficiency in Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs.
• Strong communication skills.
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