Job Summary
Our corporate activities are expanding rapidly, and we are currently seeking a full-time, office-based ServiceNow Developer to join our new Information Technology team in Navi Mumbai. We are looking for a highly skilled and motivated individual to develop, configure, and maintain solutions within the ServiceNow platform. In this role, you will analyze business requirements, design solutions, and provide support to ensure the effective utilization of the platform.
Responsibilities
ServiceNow Development
- Design, develop, and implement solutions within the ServiceNow platform.
- Customize ServiceNow applications to meet specific business needs.
- Develop and maintain integrations with other systems and applications.
- Write clean, efficient, and maintainable code following best practices.
Systems Analysis
- Collaborate with business users to understand their needs and challenges.
- Gather and analyze business requirements with stakeholders.
- Translate business requirements into technical specifications and solution designs.
- Identify opportunities to improve processes and streamline workflows using ServiceNow.
- Conduct impact analysis and risk assessment for proposed changes.
Platform Support
- Provide ongoing support and maintenance for the ServiceNow platform.
- Troubleshoot issues, investigate root causes, and implement solutions.
- Monitor platform performance to ensure high availability and reliability.
- Collaborate with cross-functional teams to resolve technical issues and implement enhancements.
Qualifications
- Education: Bachelor’s degree or higher in Computer Science.
- Experience:
- Experience in JavaScript, REST APIs, C#, ServiceNow, Git, and Azure DevOps is preferred.
- Proven experience as a ServiceNow Developer or Systems Analyst.
- Skills:
- Proficiency in ServiceNow platform development, including scripting, workflows, UI policies, and integrations.
- Experience with ServiceNow modules such as Incident Management, Change Management, and CMDB.
- Strong understanding of ITIL processes and best practices.
- Excellent analytical, problem-solving, and computer skills.
- Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
- Ability to work independently and collaboratively in a fast-paced environment.
- ServiceNow certification(s) are preferred.
Medpace Overview
Medpace is a full-service clinical contract research organization (CRO) providing Phase I-IV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through a scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral, and anti-infective. Headquartered in Cincinnati, Ohio, we employ over 5,000 people across more than 40 countries.
Why Medpace?
People. Purpose. Passion. Make a difference tomorrow—join us today. The work we have done over the past 30+ years has positively impacted countless patients and families. The work we do today will continue to improve the lives of people living with illness and disease in the future.
Awards
- Top Workplace: Named a Top Workplace in 2024 by The Cincinnati Enquirer.
- Forbes Recognition: Recognized as one of America’s Most Successful Midsize Companies in 2021, 2022, 2023, and 2024.
- CRO Leadership Awards: Continually recognized by Life Science Leader magazine for expertise, quality, capabilities, reliability, and compatibility.
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