Position Title: ServiceNow Technical Lead
Location: Bangalore, India
Area of Interest: Engineer - Software
Job Type: Professional
Technology Interest: Software Development
Job ID: 1443382
Experience Required: 10–15 years
Meet the Team
The Cisco Customer Experience (CX) team is one of the fastest-growing and most innovative business units.
The CX Platform is built to support diverse business requirements, leveraging predictive and generative AI technologies.
The team focuses on modern, cloud-native architectures to keep pace with evolving markets.
The CX platform provides a simple, unified digital experience that helps customers achieve faster outcomes.
The team emphasizes urgency, high-quality delivery, data-driven decisions, ownership, and accountability.
Your Impact
Solve complex architectural challenges and design scalable service platforms for Cisco's managed services.
Collaborate with product managers, delivery engineers, support teams, and engineering groups.
Lead product development from conception to production with a collaborative and influential approach.
Implement and maintain new ServiceNow platform features in partnership with other engineers.
Mentor team members and promote best practices across the engineering group.
Minimum Qualifications
Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
12–15 years of overall experience in software engineering.
8–10 years of hands-on ServiceNow development experience, including team leadership.
Proven record of integrating ServiceNow with third-party systems.
Strong programming skills in at least one language — Java or Python.
Deep expertise in ServiceNow ITSM modules such as Incident, Problem, Change Management, User Management, and SLAs.
Hands-on experience with ServiceNow Service Portal and its customization.
Proficiency in backend and frontend development using JavaScript and AngularJS.
Advanced knowledge of ServiceNow administration including workflows, update sets, and transform maps.
Preferred Qualifications
Solid grasp of computer science fundamentals, particularly in algorithms and data structures.
Proven leadership experience in guiding technical teams to deliver quality solutions on time.
Strong communication and interpersonal skills, with the ability to work with technical and non-technical stakeholders.
Deep understanding of Software Development Life Cycle (SDLC) and agile methodologies.
Preferred Certifications
Certified System Administrator (CSA) – Mandatory
Certified Application Developer (CAD) – Mandatory
ITIL Certification – Preferred
Certified Technical Architect (CTA) or Certified Master Architect (CMA) – Highly desirable
Front-End Web Developer Certification (HTML, CSS, JavaScript/Angular) – Highly desirable
Why Join Cisco
Cisco is committed to inclusion and celebrates diversity of skills, backgrounds, and ideas.
Employees experience broad internal mobility, career growth, and access to continuous learning.
Cisco’s hybrid work culture supports employee well-being and productivity.
Employees can participate in 30+ Inclusive Communities to connect, support, and advocate for change.
Cisco offers 80 hours of paid volunteer time per year to support personal causes.
Cisco leads the global technology sector in networking, infrastructure, security, and sustainability.
You’ll be empowered to reimagine applications, secure enterprises, and drive customer success.
Benefits and Compensation (for U.S. and Canada Applicants)
Salary ranges reflect base salary and vary by location, skills, and experience.
Employees receive annual performance bonuses and are eligible for stock options.
Benefits include medical, dental, vision insurance, 401(k) with matching, and wellness programs.
Employees get 12 paid holidays, including a floating holiday and birthday leave.
Vacation policy: up to 16 days/year for non-exempt roles, flexible PTO for exempt roles.
80 hours of sick leave is granted each year, with up to 160 hours of carryover.
Additional leave is available for emergencies and volunteer work.
Sales incentive compensation includes quota-based and strategic components, with no cap on earnings.
