Job Summary
We are seeking a proactive and skilled Systems Engineer with 2 to 5 years of experience to join our team. The ideal candidate will have a strong background in Service Desk operations and User Access Management (UAM), with a preference for experience in the Medical Devices domain. This role involves managing and optimizing our service desk operations to ensure efficient user support and secure system access.
Responsibilities
- Manage the daily operations of the service desk to ensure timely and effective resolution of user issues.
- Provide technical support and troubleshoot service desk-related problems.
- Implement and manage User Access Management (UAM) protocols to maintain system security.
- Collaborate with IT teams to integrate service desk solutions with the broader IT infrastructure.
- Develop and maintain documentation for service desk procedures and UAM protocols.
- Monitor service desk performance metrics and implement improvements as needed.
- Train and mentor junior staff on service desk operations and UAM best practices.
- Ensure compliance with company policies and industry regulations in all service desk activities.
- Conduct regular audits of user access permissions to identify and mitigate security risks.
- Lead initiatives to enhance the efficiency and effectiveness of the service desk.
- Provide feedback to management on service desk performance and areas for improvement.
- Stay updated on the latest trends and technologies in service desk management and UAM.
- Coordinate with external vendors and service providers to ensure optimal service desk performance.
Qualifications
- Strong experience in Service Desk operations with hands-on expertise.
- Proficiency in User Access Management (UAM) protocols and practices.
- Skilled in troubleshooting and resolving technical issues related to service desks.
- Experience in developing and maintaining service desk documentation.
- Strong analytical skills to monitor and improve service desk performance.
- Excellent communication skills for training and mentoring junior staff.
- Ability to collaborate effectively with other IT teams.
- Knowledge of industry regulations and compliance requirements.
- Experience in conducting security audits and managing access permissions.
Certifications Required
- ITIL Foundation Certification
- CompTIA Security+
- Certified Service Desk Manager (CSDM)
About Cognizant
Cognizant (Nasdaq-100: CTSH) is a leading global professional services company dedicated to helping organizations modernize technology, reimagine processes, and transform experiences to stay competitive in a fast-evolving world. We foster an innovative and inclusive environment where you can build a career path that suits you.
Our Commitment to Diversity and Inclusion
Cognizant is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued and respected. Your application will be considered regardless of race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic.
Accommodations
If you require reasonable accommodations to search for a job or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer
Compensation details are accurate as of the posting date and are subject to change. Candidates may be required to attend interviews in person or via video conference and may need to present a current state or government-issued ID during the interview process.
