Software Engineering SMTS – Salesforce Marketing Cloud
Location: Hyderabad, India
Job Type: Full-Time
Job ID: JR296858
Team – Digital Success Engineering
Our Digital Success Engineering team is a collaborative mix of software engineers, architects, and managers working together to build Unified Experiences for Trailblazers. Acting as customer zero, we drive internal innovation using Salesforce technologies to deliver self-service platforms that ensure success and satisfaction.
Role Overview
We are hiring an experienced Salesforce Marketing Cloud Engineer (SMTS) to join our Customer Engagement Engineering team. This role is ideal for technically strong, solution-oriented professionals with expertise in Salesforce Marketing Cloud and a knack for resolving complex platform issues. You will partner with internal teams and vendors, resolve issues, and plan scalable long-term solutions.
You will support critical systems and collaborate with engineering, operations, and business teams to provide root cause analysis (RCA), troubleshoot problems, and ensure high system availability and performance.
Key Responsibilities
Understand and adapt to Digital Success Engineering team structures and values.
Conduct technical requirements gathering, architecture sessions, and translate business needs into Salesforce Marketing Cloud solutions.
Provide expert-level guidance to resolve complex platform issues using your technical and functional knowledge.
Design and implement scalable Marketing Cloud solutions with integrations across internal/external systems.
Triage, troubleshoot, and fully resolve platform-related issues.
Apply exceptional analytical and problem-solving capabilities to system challenges.
Quickly develop and maintain expertise in your assigned technical/product areas.
Continuously engage cross-functional teams in feedback and support loops.
Communicate effectively with developers, business users, and leadership during the support lifecycle.
Collaborate with agile teams to ensure smooth program execution.
Meet deadlines, handle multiple priorities, and manage across teams effectively.
Act as the primary contact for incidents/support in Pacific Time and ensure SLA adherence.
Required Skills & Professional Experience
Bachelor’s degree in Computer Science, Software Engineering, or an equivalent field.
8+ years of hands-on experience with Salesforce Marketing Cloud and Salesforce Core products like Sales Cloud, Service Cloud, and Data Cloud.
Self-motivated and capable of working independently in a fast-paced environment.
Strong experience with systems integration, APIs, and marketing compliance/security.
Technical skills in:
AMPScriptFamiliarity with data privacy regulations and messaging consent best practices.
Resilient under pressure with strong data-driven decision-making abilities.
Proven troubleshooting skills and technical problem-solving mindset.
Excellent communication skills for working across virtual/global teams.
Strong technical documentation and visualization skills (diagrams, charts, decks).
Ability to convert business requirements into scalable technical solutions.
Effective project management and organizational skills to prioritize tasks across teams.
Highly organized and efficient in complex, high-speed work environments.
