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It Analyst - Problem Management

Taskus
Nov. 14, 2024 10 0-5 Preferred by Company
B.Sc/ M.Sc/ B.E/ M.E./ B.Com/ M.Com/ BBA/ MBA/B.Tech/ M.Tech/ All Graduates Bhopal
Full Time Python .net React Native Django Javascript HTML CSS Typescript Communication Skills Power Bi Numpy Pandas Sql machine learning Data Analysis Coimbatore Data Science Java Adobe XD Figma php wordpress Artificial Intelligence Excel
Job description

About TaskUs:

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our goal is to help clients represent, protect, and grow their brands across sectors like social media, e-commerce, gaming, streaming, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. With a cloud-based infrastructure, we have expanded to 45,000 employees globally and have a presence in 23 locations across 12 countries, including the Philippines, India, and the United States.

Our People-First Culture:

At TaskUs, our commitment to a People First culture has been the key to our success. We believe in the well-being and growth of our employees, offering competitive salaries, comprehensive benefits packages, and a supportive work environment. We promote internal mobility and professional growth, ensuring our employees thrive at every stage of their careers.


Job Opportunity: IT Analyst - Problem Management

Job Profile Summary:
As an IT Analyst, you will be responsible for the Problem Management process, focusing on identifying, analyzing, and resolving underlying issues causing incidents. This role is critical for ensuring the quality and integrity of the IT service management process.

Key Responsibilities:

  • Oversee the Problem Management process and collaborate with other process coordinators.
  • Diagnose the root cause of chronic or undetermined incidents using methodologies like 5 Whys.
  • Determine permanent resolutions and implement them through appropriate control procedures (Change Management).
  • Maintain a Known Error Database, including information on problems, workarounds, and resolutions.
  • Coordinate the day-to-day execution of Problem Management and chair Problem Review meetings.
  • Ensure timely response to each Problem Ticket, following the escalation path as needed.
  • Perform process administration and manage Problem templates and reports.
  • Identify and implement process improvements, ensuring adherence to standards and procedures.
  • Facilitate resource commitment and allocation for problem resolution.

How We Partner to Protect You: TaskUs will never ask for payment during the application process. Always ensure you're in communication with authorized TaskUs recruiters.

Diversity, Equity, and Inclusion (DEI): At TaskUs, we believe that innovation and high performance are driven by diverse perspectives. We welcome applicants from all backgrounds and are committed to providing equal access to opportunities. If you need any accommodations during the hiring process, please let us know.


How to Apply:
Explore all TaskUs career opportunities and apply via TaskUs Careers.

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