Job Title: Technical Lead – MS Exchange
Location: Noida
Project Role: Technical Lead
Qualification: B-Tech
Experience Required: 2.5–5 Years
Primary Skill: MS Exchange
Number of Positions: 1
Employment Type: Full-time
Company: HCLTech
HCLTech is a global technology company operating in 60 countries, delivering high-value services across digital, engineering, cloud, and AI.
The company serves major industries including Financial Services, Healthcare, Telecom, Retail, and Manufacturing.
With a workforce representing 161 nationalities, HCLTech emphasizes innovation, sustainability, and inclusive progress.
The company is committed to ESG goals and targets net-zero emissions by 2040.
Visit www.hcltech.com to learn more.
The Technical Lead will provide expert support in managing MS Exchange environments, ensuring system reliability, resolution of escalations, and enhancement of knowledge base and team skills.
Provide timely support for escalated issues, ensuring thorough root cause analysis.
Resolve technical tickets independently within defined SLA parameters related to MS Exchange.
Ensure strict adherence to quality standards, company policies, and regulatory compliance.
Contribute to value-added tasks such as knowledge base updates, training of freshers, and mentoring support analysts.
Deliver positive customer experience through high First Call Resolution (FCR) rates and minimal ticket reopens or rejections.
Proven hands-on experience in managing and troubleshooting MS Exchange environments.
Strong analytical and problem-solving abilities with focus on SLA adherence.
Good understanding of incident management and IT service delivery processes.
Ability to coach, mentor, and support junior analysts and team members.
Excellent communication and customer service skills.
B-Tech in Computer Science, IT, Electronics, or a related discipline.
