Project / Program Manager
Qualification:
- Science / Engineering graduate
Responsibility:
Stakeholder Management
- Responsible for liaising between project teams across locations and the Customer.
Service Management
- Participate and provide inputs for release planning.
- Act as the Cognizant Delivery team point of contact for the portfolio.
- Support Service Management / process-related activities performed by the SMO with relevant delivery data.
- Responsible for end-to-end services for the application cluster / portfolio being managed.
- Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls.
Service Tracking
- Ensure adherence to SOW requirements including client security and compliance needs.
- Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
- Ensure adherence to defined processes (like creating problem records, performing timely RCA's, creating knowledge articles, maintaining application documentation, etc).
- Prepare performance dashboards & management reports.
- Ensure schedule adherence for release requests and notify stakeholders in case of deviations.
Service Execution
- Conduct periodic data analysis, perform RCA for any targets missed and customer escalations.
- Report the findings to the Service Manager.
- Implement all Corrective and Preventive actions.
- Deploy process as defined in the process handbook.
- Prepare release notes and ensure application documents are updated to reflect the changes made.
Knowledge Management
- Liaise with Academy for project-level training needs and ensure training plans are made available based on skillset needs.
Requirements Gathering
- Participate in requirement gathering JAD sessions and support documentation where applicable (business, functional, UI, usability, data, compliance, data migration, NFR, 3rd party tools & products).
- Raise clarifications with customer / onsite to eliminate any ambiguity on the scope of work assigned from the Client / Project Coordinator.
- Track to closure any open clarifications with customer / onsite.
- Understand and translate requirements into design.
Resource / Efforts Estimation and Monitoring
- Provide input on technical effort estimation to arrive at resourcing plans.
- Participate in management reviews and teleconferences and report weekly status and walkthrough to the Project Manager / Client.
- Follow up with customer POC to resolve team issues and dependencies.
- Raise concerns regarding changes in timelines and expectations with the customer point of contact to resolve the same.
Design & Analysis
- Develop proof of concept as designed by the architect.
- Setup development environment for the team to work in.
- Break up the modules considering technical aspects.
- Understand interdependencies of the various components in work packages that are being developed.
- Create design documents with the support of the architects for the assigned scope.
- Work with the architect to understand the architecture of the application, high-level approaches and ensure that the design is in line with overall direction.
- Conduct peer reviews, as required.
- Organize design review sessions with various stakeholders to validate the design is as per requirements.
Coding
- Identify the standards applicable for the work packages / components.
- Familiarize the team with the development environment and CTS and customer-specific coding standards, guidelines, and best practices to be followed through sessions and document sharing.
- Review the code created by the team and provide review comments to the developers.
- Develop code for core / critical module(s) needed for the project.
- Contribute towards the development of the framework.
- Develop / review tier coding, business layer coding, interface development, service development, creation of stored procedures, etc. as applicable for the work package / project.
- Write efficient queries and understand logical and physical data models.
- Follow up with Developers to ensure integration of components (input / output).
- Troubleshoot critical technical issues.
- Handle escalations related to critical technical issues.
- Create detailed tasks for the scope and share timelines for the same with the team.
- Track the status of the tasks assigned, maintain detailed task information for the work packages owned, and do periodic reporting.
- Conduct technical reviews and audits.
- Create quality checkpoints for all deliverables.
- Estimate at the task level in the area of work concerned, measure and report the actual effort against the estimated effort and ensure task progress reporting in C20 or any other applicable tool.
- Prepare and report status for the scope responsible.
- Conduct peer reviews in the coding and testing phase.
Defect Management
- Create a training plan for the team as identified in the training plan for the project.
- Plan and participate in innovation sessions.
- Identify and implement innovative processes to reduce manual intervention and improve productivity based on technology and domain expertise.
- Prepare a business case to quantify process improvement (efforts saved, etc).
- Identify / evaluate opportunities for value-adds and implement value-adds for the project.
- Participate in front-end delivery audit(s).
- Highlight and identify technical risks to the project manager.
Knowledge Management
- Contribute towards updating knowledge assets, user manuals, online help documents, installation scripts, and installation manuals and leverage the same.
- Support process audit activities.
- Conduct knowledge transfer sessions for new joiners in the project team.
- Conduct training through the academy (if approved).
- Guide and mentor junior team members from a technical perspective to ensure quality delivery of the components.
User Story / Epic Grooming & Sizing
- Facilitate decision-making on architectural components.
- Understand functional and technical user story dependencies.
- Understand and build technical stories and alignment to the features from the product owner.
- Prioritize features and user stories and manage dependencies.
- Distribute work to Software Engineers within the team.
- Identify new / alternate features and recommend them to the team.
- Size user story (effort, size, etc.) in the area of work concerned.
- Validate user story sizing and do feature sizing.
- Track and report efforts estimated.
Coding (User Story Realization)
- Understand how to perform app portfolio analysis in an agile way.
- Architect and design the platform components (e.g. security, logging, authentication, caching, etc.).
- Guide the team on multi-cloud platforms (leveraging all core infrastructure components).
- Understand when and how to break out Microservices from the monolith.
- Develop tier coding, business layer coding, interface development, service development, creation of stored procedures, etc. as applicable for the work package / project.
- Design and develop DevOps environments.
- Review and mentor coding activities.
- Help the team realize containerization strategies.
- Define and implement design guidelines, CTS, and customer-specific coding standards, guidelines, and best practices.
- Understand all competency layers (e.g. UI, platforms, methodologies, etc.) and raise clarifications / issues / concerns regarding work output.
- Seek inputs and incorporate feedback / fix defects regularly.
- Highlight and manage any potential risks.
- Update the traceability matrix for the work package developed.
- Define the SCM / DevOps policies set for the project.
- Raise clarifications / issues / concerns regarding work output to the lead on time.
- Integration of 3rd party / internal applications with the product being developed.
- Extreme programming.
- Applying security features using defensive programming techniques.
Deployment
- Deploy user stories as per client agreements.
- Develop build scripts.
Testing
- Develop and execute automated test scripts.
Must Have Skills
- IT Service Management
- Java Persistence API
- JavaScript
- Core Java
- Shell scripting
- SOAP
- PL/SQL
Good To Have Skills
- SQL Server
- ArchiMate
- ETL
- Dynatrace
- Postgre
- Confluence
- Splunk
- Service Now
- Jira
- Selenium
- GIT
- SharePoint
- Maven
- MySQL
- Oracle
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About Us Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our Commitment to Diversity and Inclusion Cognizant is an equal opportunity employer that embraces diversity, champions equity, and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted, and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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Disclaimer Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.
Key Job Details
- Travel Required: No
- Job Category: Business Processes
- Location: Gurgaon / India
- Date Published: Aug 07, 2024
- Employment Type: Full-time
- Work Model: Hybrid
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