Job Title: Technical Support Engineer – HCI
Location: Bangalore, Karnataka, India
Job Number: 1821122
Work Site: Up to 50% work from home
Travel: 0–25%
Role Type: Individual Contributor
Profession: Technical Support
Discipline: Technical Support Engineering
Employment Type: Full-Time
Date Posted: June 9, 2025
Overview
This role is part of the Customer Service & Support (CSS) division within the Customer Experience & Success (CE&S) organization at Microsoft.
CE&S focuses on empowering customers to unlock the full value of Microsoft’s products and services.
The CSS team is driven by AI technologies and deep technical expertise to resolve customer issues, improve product usage, and prevent future problems.
As a Technical Support Engineer, you will own and troubleshoot technical issues, improve technical knowledge, and contribute to product enhancements.
Microsoft encourages a growth mindset, values integrity, and promotes a culture of inclusion and accountability.
Qualifications
Required:
5+ years of technical support, IT, or consulting experience
OR
Bachelor’s degree in CS, IT, or related field with 3+ years of relevant experience.
Proficiency in Windows System Administration and Configuration, including:
RegistryPreferred / Desirable Skills:
Failover Clustering
Resilient Storage Technologies (e.g., clustering, storage spaces)
Server Management Tools
Hyper-V & VM Deployment
Network Tracing & Analysis
Network Virtualization (Hyper-V, SDN)
Performance Troubleshooting using PerfMon and other tools
Azure fundamentals, especially with ARM templates, Bicep, etc.
Security Requirement:
Must pass Microsoft Cloud Background Check on hire and every two years thereafter.
Responsibilities
Response & Resolution: Take ownership of customer issues, investigate thoroughly, and resolve using appropriate tools and techniques.
Readiness & Knowledge Sharing: Contribute to internal communities, share technical expertise with peers, and engage in continual learning.
Professional & Technical Development: Continuously enhance your skills through training and resolve more complex issues over time.
Product/Process Feedback: Identify potential defects or areas of improvement in Microsoft products and escalate appropriately to contribute to quality improvement.
Benefits / Perks
Industry-leading healthcare
Educational resources
Discounts on Microsoft products/services
Savings and investment options
Maternity & paternity leave
Generous time off
Giving programs
Networking and connection opportunities
