Technical Support Engineering - Microsoft (Hyderabad, Telangana, India)
Work Mode: Up to 50% Work from Home
Employment Type: Full-Time
Travel: 0-25%
Job Number: 1818862
Date Posted: June 5, 2025
Overview
Microsoft Customer Experience & Success (CE&S) organization has over 17,000 employees worldwide.
CE&S aims to empower customers to accelerate business value through differentiated experiences leveraging Microsoft’s products and services.
The Customer Service & Support (CSS) team builds trust by delivering seamless support experiences, powered by Microsoft AI technology.
Technical Support Engineers own, troubleshoot, and solve customer technical issues, enabling faster business outcomes and better customer satisfaction.
The role offers career growth, enhancement of problem-solving, collaboration, research skills, and technical proficiency.
The role supports flexible work with up to 50% work-from-home opportunities.
Microsoft’s culture promotes growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.
Qualifications
Required Qualifications
Bachelor's degree in Computer Science, IT, or related field AND 1+ year of technical support, consulting, or IT experience
OR
3+ years of technical support, consulting, or IT experience
OR
Equivalent experience
Fluent English (reading, writing, speaking)
2+ years of customer-facing technical/product support experience
Technical experience with Azure technical support or equivalent technology
Hands-on skills in 2 or more of the following:
Active DirectoryExperience supporting large geographically distributed enterprises (1000+ users)
Desirable Experience
Windows System Administration, Certificates, PKI, DNS, Networking, Virtualization, PowerShell scripting
OS Internals, load balancing, geo-redundancy, CDN, VPN technologies
Strong experience with Active Directory Services (ADS, Group Policies, FSMO Roles, DNS Zones, Replications)
Exposure to cloud tech like Azure (Identity management) and ADFS
Azure/Azure Active Directory hands-on troubleshooting experience
Azure 533 certification preferred
Knowledge of AADConnect, O365, Exchange Online preferred
Knowledge of PKI and Authentication protocols
Experience and understanding of ADFS
Comfortable with PowerShell scripting and commands
3+ years administering Microsoft Windows 2008 and 2012 Servers
Good English communication skills including technical writing
Strong troubleshooting and problem-solving skills
Excellent customer service and effective learning skills
Additional certifications (Cisco, Unix, Security) are good-to-have
Security Requirements
Ability to meet Microsoft, customer, and/or government security screening requirements
Must pass Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
Responsibilities
Response and Resolution: Own, investigate, and solve customer technical issues collaborating across teams, using troubleshooting tools and practices.
Readiness: Lead or participate in peer delivery communities and share knowledge where appropriate.
Professional Development: Develop technical and professional proficiency through training and readiness to resolve customer issues.
Product/Process Improvement: Identify and escalate potential product defects to contribute to Microsoft product improvements.
Benefits (May Vary by Location and Employment Type)
Industry-leading healthcare
Educational resources
Discounts on Microsoft products and services
Savings and investment plans
Maternity and paternity leave
Generous paid time off
Giving programs
Opportunities to network and connect
