Technical Support Engineer Job in India | Up to 50% Remote | Microsoft Azure & Security Support
Location: Multiple Locations, India (Up to 50% Work from Home)
Employment Type: Full-Time
Experience Level: Entry to Mid-Level (1+ years tech support or equivalent)
Industry: IT Support, Cloud Security, Microsoft Technologies
Job Summary
Join Microsoft’s elite Customer Experience & Success (CE&S) team as a Technical Support Engineer focused on Azure Cloud and Microsoft security products. Empower customers by delivering world-class technical support, resolving complex security issues, and enhancing their business value through innovative Microsoft technologies. This role offers flexible hybrid work with up to 50% remote work from India-based locations.
If you have strong skills in technical troubleshooting, cloud security, and customer service, plus a passion for continuous learning and collaboration, this is your chance to grow your career in a global tech leader.
Key Responsibilities
Own and resolve customer technical issues related to Azure Cloud security and Microsoft Defender products.
Collaborate across teams to troubleshoot and solve mission-critical problems with a customer-first mindset.
Build knowledge communities and share best practices with peers to enhance team readiness.
Identify product defects and contribute to Microsoft product/process improvements through feedback and escalation.
Communicate technical solutions clearly, ensuring customers maximize their Microsoft investment.
Participate in continuous training to develop advanced technical and professional skills.
Required Skills & Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field AND 1+ years of technical support/consulting or IT experience
OR 3+ years of equivalent technical support or IT experience
Fluent English communication skills (reading, writing, speaking)
Strong problem-solving and troubleshooting skills with attention to detail
Ability to manage multiple tasks under deadlines with excellent organizational skills
Passion for customer success and continuous learning
Preferred Experience (added advantage):
Working knowledge of System Center Endpoint Protection, Azure Antimalware
Experience with Windows Defender and Microsoft Defender for Endpoint (ATP)
Benefits & Perks
Industry-leading healthcare benefits
Educational resources and continuous learning opportunities
Discounts on Microsoft products and services
Savings, investment plans, and financial benefits
Maternity and paternity leave
Generous paid time off and holidays
Participation in corporate giving and networking programs
Location & Work Setup
Multiple locations across India
Flexible hybrid model: Up to 50% work from home
Travel requirement: 0-25%
Compensation
The job post does not specify an exact salary range. However, compensation will be competitive and commensurate with experience and skills.
Why Join Microsoft?
Be part of a global organization committed to empowering every individual and organization to achieve more. Collaborate with passionate experts, innovate with cutting-edge technology, and grow your career in a culture built on respect, integrity, and inclusion.
How to Apply
Ready to take your technical support career to the next level? Visit codersdaily.in/jobs and apply today for the Technical Support Engineer position. Don’t miss the opportunity to work with Microsoft technologies and deliver outstanding customer experiences from the comfort of your home or office.
