Trainee - Junior Data Analyst

Job Summary

We are looking for a Process Executive-CDM/PV with 0 to 3 years of experience to join our dynamic team. The ideal candidate will have strong expertise in Advanced Excel and a background in Customer Management and Complaint Management within the Life Sciences sector. In this role, you will manage customer data, address complaints, and ensure high levels of customer satisfaction.

Responsibilities

• Customer Data Management: Accurately manage and maintain customer data to ensure reliability and precision.
• Complaint Resolution: Efficiently address and resolve customer complaints to enhance satisfaction.
• Data Analysis: Use Advanced Excel skills to analyze and interpret customer data, providing actionable insights.
• Communication: Provide timely and effective responses to customer queries and concerns.
• Collaboration: Work with cross-functional teams to ensure seamless customer service operations.
• Best Practices: Implement best practices in customer management to improve service quality and efficiency.
• Metrics Monitoring: Track and report on customer service metrics to identify and address areas for improvement.
• Documentation: Develop and maintain detailed documentation related to customer interactions and complaint resolutions.
• Compliance: Ensure adherence to industry regulations and company policies in all customer management activities.
• Feedback Review: Regularly review customer feedback to identify trends and areas for improvement.
• Training Support: Assist in developing and implementing customer service training programs.
• Process Improvement: Contribute to the continuous improvement of customer service processes and systems.
• Customer Satisfaction: Enhance overall company success by improving customer satisfaction and loyalty.

Qualifications

• Advanced Excel Proficiency: Strong skills in Advanced Excel for data analysis and reporting.
• Customer Management Experience: Experience in Customer Management within the Life Sciences sector.
• Complaint Management Expertise: Proven ability in Complaint Management with a focus on effective issue resolution.
• Communication Skills: Excellent communication skills for interacting with customers and internal teams.
• Attention to Detail: Keen eye for detail to ensure accuracy in customer data management.
• Team Collaboration: Ability to work effectively in a team-oriented environment.
• Proactive Approach: Demonstrated proactive approach to identifying and addressing customer service challenges.

Certifications Required

• Certified Customer Service Professional (CCSP)
• Advanced Excel Certification

The Cognizant Community

At Cognizant, we are a high-caliber team that values and supports each other. We promote an energetic, collaborative, and inclusive workplace where everyone can thrive. With over 350,000 associates worldwide, we don’t just envision a better way—we make it happen. We are committed to taking care of our people, clients, company, communities, and climate by doing what’s right, and we foster an environment where you can build the career path that suits you.

About Us

Cognizant (Nasdaq-100: CTSH) is a leading global professional services company. We assist organizations in modernizing technology, reimagining processes, and transforming experiences to stay ahead in a rapidly evolving world.

Our Commitment to Diversity and Inclusion

Cognizant is an equal opportunity employer that embraces diversity, champions equity, and values inclusion. We are dedicated to creating a community where everyone feels heard, accepted, and valued. Your application will be considered without regard to race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Accommodations

If you require reasonable accommodation to search for a job or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer

Compensation information is accurate as of the date of this posting and may be subject to change. Applicants may need to attend interviews in person or via video conference and may be required to present a current state or government-issued ID during each interview.