Walkin Drive- 24 April'24

Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Genpact Mega WALK-IN Drive for Non Voice Roles (English & Hindi) on 24th April 2024 || Nagpur

Note: Work location would be Hyderabad (Telangana)

Date: 24th April 2024

Time: 10:00 AM - 1:00 PM

Venue: ICA Edu Skills, Plot 46, Shivam Apartments, Next to Ramson Building, opposite to Vanshdhara Hospital, Surendra Nagar, Dhantoli, Nagpur, Maharashtra 440012

Work Location: Hyderabad

Shifts: Flexible with any shift

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications

• Graduate (Any Discipline)
• Freshers are eligible (fluency in Hindi and English is mandatory)
• 2024 passouts are also eligible

Preferred qualifications

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing /understanding skills
• Analytical skills with customer centric approach
• You should be able to work on a flexible schedule (including weekend shift)

Note: Please carry below documents with you:

• 3 copies of updates resume
• 3 Passport size photographs
• Original Aadhar card
• 2 copies of Aadhar card

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training

Role: Technical Support - Non Voice

Industry Type: Analytics / KPO / Research

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate