Job Type:
Full Time
Education: B.Com/ BBA/ MBA/ M.Com/ B.Sc/ M.Sc/ B.Tech/ M.Tech/ BE/ ME and All Graduats
Skills:
Python, .net, React Native, Django, Javascript, HTML, CSS, Typescript, Communication Skills, Power Bi, Numpy Pandas, Sql, machine learning, Data Analysis, Coimbatore, Data Science, Java, Adobe XD, Figma, php, wordpress, Artificial Intelligence, Excel
Job Title: Executive – Liner Support
Reporting to: Team Leader
Division/Department: Support
Location: Mumbai
Experience: Fresher or minimum 6 months
Education: Graduate
Language: English / Hindi
Job Description:
We are looking for a dedicated Executive – Liner Support to join our Support team in Mumbai. The ideal candidate will possess excellent communication and interpersonal skills and be capable of handling customer requests and complaints in a professional and efficient manner. This role offers an opportunity to work in a fast-paced environment, with the ability to resolve issues and provide solutions within set time limits.
Key Responsibilities:
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Handle Customer Requests and Complaints:
- Address customer queries and complaints in a timely and professional manner.
- Provide appropriate solutions and alternatives within the designated time frame.
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Issue Resolution:
- Provide L1 (Issue resolution with basic knowledge and skills) support to resolve issues.
- Ensure customer satisfaction by following up to ensure all issues are resolved effectively.
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Follow Communication Procedures:
- Adhere to communication procedures, guidelines, and policies to ensure standardization and consistency in customer interactions.
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Computer Skills:
- Utilize Microsoft Office tools efficiently for communication, documentation, and reporting purposes.
- Familiarity with email processes for communication and follow-up with clients.
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Knowledge of ODeX (Advantageous):
- Experience with ODeX or similar platforms would be a significant advantage in this role.
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Work Under Pressure:
- Ability to manage multiple tasks and maintain high levels of performance under pressure.
Required Competencies:
Functional/Technical Skills:
-
Communication Skills:
- Excellent verbal and written communication skills in both English and Hindi.
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Customer Handling:
- Ability to address customer requests and complaints with empathy and professionalism.
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Problem Solving:
- Ability to find appropriate solutions for customer issues in a timely manner.
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Technical Skills:
- Good computer skills, with proficiency in Microsoft Office and email processes.
Behavioral Competencies:
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Interpersonal Skills:
- Strong interpersonal skills to manage client relationships and internal collaboration effectively.
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Work Under Pressure:
- Capable of working effectively in a high-pressure environment and managing multiple tasks.
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Attention to Detail:
- High attention to detail to ensure accurate documentation and communication with customers.
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Adaptability:
- Willingness to adapt to new systems, processes, and technologies to enhance customer support.
Why Join Us:
- Opportunity to grow and develop within a dynamic and supportive team.
- Exposure to industry best practices in customer service and liner support.
- A chance to contribute directly to improving customer experience and satisfaction.
Slug: executive-liner-support-mumbai
