Job Type:
Full Time
Education: B.Com/ BBA/ MBA/ M.Com/ B.Sc/ M.Sc/ B.Tech/ M.Tech/ BE/ ME and All Graduats
Skills:
Python, .net, React Native, Django, Javascript, HTML, CSS, Typescript, Communication Skills, Power Bi, Numpy Pandas, Sql, machine learning, Data Analysis, Coimbatore, Data Science, Java, Adobe XD, Figma, php, wordpress, Artificial Intelligence, Excel
Job Title: Executive – Support
Reporting to: Team Leader
Division/Department: Support
Location: Vikhroli, Mumbai
Experience: Fresher or Minimum 6 months
Education: Graduate
Language: English / Hindi
Job Description:
We are seeking a Support Executive to provide excellent customer service and issue resolution in a timely and professional manner. The candidate should be able to handle customer inquiries, complaints, and provide solutions with basic knowledge and skills.
Key Responsibilities:
-
Customer Requests & Complaints:
- Handle customer requests and complaints effectively.
- Provide appropriate solutions and alternatives within the designated time frame.
-
Issue Resolution:
- Provide L1 (basic knowledge and skill) support to resolve customer issues.
- Ensure all issues are addressed and resolved to the customer's satisfaction.
-
Follow-Up:
- Follow up to ensure that all customer issues are fully resolved.
- Maintain clear and consistent communication with customers regarding issue status.
-
Communication & Documentation:
- Follow communication procedures, guidelines, and policies to maintain consistency in service delivery.
- Document customer interactions and issues accurately for future reference.
Required Skills & Qualifications:
-
Communication Skills:
- Good communication skills, both written and verbal, with proficiency in English and Hindi.
-
Microsoft Office Knowledge:
- Proficient in using Microsoft Office applications (Word, Excel, PowerPoint, etc.).
Behavioral Competencies:
- Strong interpersonal skills and the ability to work effectively with customers.
- Ability to stay calm under pressure and resolve customer issues efficiently.
- A proactive approach to ensuring customer satisfaction.
Why Join Us?
- Opportunity for growth and development in a customer support role.
- A dynamic and supportive work environment.
- Gain experience in handling real-time issues and customer interactions.
